For many, working in retail is where the career journey begins - fast-paced shifts, constant customer interaction, and a steep learning curve. Often it develops from a first job alongside school or college which naturally favours retail. But what happens when it’s time for a change?
More and more people are switching from retail to office support jobs in London, bringing a wealth of transferable skills with them. We spoke to several of our candidates who’ve made the move successfully.
Moving from Shop Work to Office Jobs
“I’d worked in retail since I was 16,” said Aaliyah, who’s now a team assistant for a PR agency. “I loved working with people, but the hours were so unpredictable. Now, I still get that buzz from helping others, but my evenings and weekends are finally mine!”
Marcus, who now works in a customer service coordinator role for a logistics firm, told us, “Retail taught me resilience, communication, and how to stay calm under pressure. When I first applied for office support jobs in London, I wasn’t sure I’d stand a chance, but those skills gave me an edge.”
Neha found the move inspiring. “I’d always worked on the shop floor, but I wanted a job with more progression. I started as a receptionist and now I’m a facilities assistant. It’s opened up a whole new career path I never thought I’d find.”
Transferrable Skills are favoured by Employers
What surprises many candidates is how familiar some office support roles feel. “Working in accounts support uses the same problem-solving and attention to detail I used at the tills,” said Jonas, who now assists the finance department at a growing start-up. “Plus, I’m no longer on my feet all day!”
For Chantelle, the decision came after starting a family. “Retail wasn’t flexible enough,” she explained. “Love Success helped me find a part-time admin role in HR that fits around my childcare but which drew on the skills I had. The best part? I’m learning something new every day.”
We’ve noticed that former retail staff often hit the ground running in office support jobs in London. Their background dealing with customers, handling complaints, and juggling multiple priorities gives them a real advantage. Khadija, who now works in an executive assistant role, agreed, “Retail made me tough and resourceful. Now, I’m supporting two directors and thriving on the challenge.”
Felix made the move after lockdown closures affected his retail role. “I didn’t realise how adaptable I was until I started temping in offices. Now I’ve secured a permanent position in compliance support. It’s a different environment, but the core skills are the same.”
Considering a Move from Retail to the Office?
So, if you’re thinking of making the leap from retail, you’re not alone and you might be more prepared than you think. With the right support and guidance, switching to office support jobs in London can lead to a rewarding and sustainable career.
We’re here to help you make the move. Get in touch on 020 7870 7177.