When you’re applying for customer service jobs in London, your CV needs to show that you’re not just friendly and polite, but also skilled at handling customers, solving problems, and keeping things running smoothly. Employers want to see more than just experience - they want to understand what you’re great at. Here are five essential skills to make sure shine through.
1. Communication
Customer service is all about how you connect with people. Clear, confident communication helps customers feel understood and valued. On your CV, highlight examples of where you’ve explained complex information simply, handled tricky conversations, or adapted your communication style to different audiences.
It’s not just about talking either; listening and writing are just as important. If you’ve used active listening to resolve a complaint or spot a customer’s hidden need or communicated over email with a tricky customer problem, mention it. These details show you’re tuned in and responsive.
2. Problem-Solving
Every customer service role involves solving problems, whether that’s tracking down a missing order or helping a client who’s frustrated. Employers love candidates who stay calm under pressure and take the initiative to fix issues.
Think about times you’ve turned a negative experience into a positive one. Even a short example, such as helping a customer find a workaround or escalating a problem efficiently, can show you’re practical, proactive, and reliable.
3. Empathy and Patience
Empathy is one of the biggest differentiators in customer service. Customers remember how you made them feel, so show that you can step into their shoes and stay patient, even when things get difficult.
If you’ve handled sensitive situations, supported vulnerable customers, or worked in a fast-paced environment where patience was key, include this on your CV. It shows emotional intelligence which is something employers truly value.
4. Teamwork
Even if you’re dealing directly with customers, you’re rarely working alone. Customer service requires internal collaboration to share updates, pass on information, and make sure every customer gets consistent support.
Highlight times you’ve worked closely with colleagues, trained new starters, or shared knowledge to improve service. Showing that you’re a team player reassures employers that you’ll fit well into their workplace culture.
5. Technology Confidence
Modern customer service isn’t just about face-to-face or over-the-phone interactions. From live chat and CRM systems to helpdesk tools, technology is part of the job. You don’t need to be an IT expert, but being confident with tech shows that you can adapt to new systems quickly.
Mention any software you’ve used, from Microsoft Office to ticketing systems or live chat platforms. If you’ve learned something new on the job, say so because it shows willingness to learn.
When applying for customer service jobs in London, remember that your CV is your chance to show how your skills translate into great experiences for customers. Focus on practical examples, use clear language, and let your personality come through.
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