London is one of the world’s fashion capitals, but beyond the runway and designer showrooms lies a vast network of professionals working tirelessly to keep the industry moving. From HR specialists managing creative teams to finance experts balancing the books, office support jobs in London play a vital role in fashion. We spoke to some of the people working behind the scenes to get their take on what it’s really like.
It’s Fast-Moving, and That’s Exciting
Managing the people behind the clothes is no small task. HR teams in the fashion industry must handle everything from recruitment to employee wellbeing, often in high-pressure environments.
Amy, an HR coordinator for a luxury fashion house, says, “Fashion is full of passionate people, which makes it exciting, but emotions can run high. My job is to keep everything balanced, ensuring teams are supported while maintaining the company’s vision.”
With trends constantly changing, staff turnover can be high, and recruitment is fast-paced. Ben, who works as a talent acquisition specialist for a high-street brand, explains, “Hiring in fashion is like chasing moving targets. You need to be quick, adaptable, and always on the lookout for new talent.”
Being the Face of the Brand to Customers
Whether working in online retail or high-end boutiques, customer service professionals are crucial in shaping brand reputation. Tamsin, who handles customer queries for an online fashion retailer, says, “Customers expect immediate responses, especially in online retailing. They want personalised service, even if they’re shopping from behind a screen.”
On the high street, maintaining luxury standards is essential. Luca, a customer experience manager for a designer store in Mayfair, shares, “Some clients expect VIP treatment, so it’s all about anticipating their needs. It can be challenging, but when you make a customer’s day, it’s incredibly rewarding.”
Keeping the Finances in Check
Fashion may be creative, but the numbers must add up and in fashion the margins are often tight. Finance professionals ensure businesses remain profitable despite the industry’s unpredictable nature.
Danielle, an accounts manager for a fashion wholesaler, explains, “Brands invest heavily in new collections, and if sales don’t meet expectations, budgets need adjusting fast. It’s all about staying ahead of the curve.”
For payroll specialists, the biggest challenge is managing seasonal workers. Mei, who works in payroll for a fashion design agency, says, “During peak times like fashion week, hundreds of ad hoc workers are hired. Ensuring everyone is paid correctly and on time is a logistical challenge.”
The Reality of Working in Fashion Office Support Jobs in London
Supporting London’s fashion industry isn’t always as glamorous as it seems. The pressure is high, deadlines are tight, and the expectations can be demanding. But for those who thrive in a dynamic environment, it’s a career full of excitement and opportunities. As Mei puts it, “It’s fast, it’s competitive, but it’s never boring.”
Whatever sector you’re interested in working in, we can help you find your dream office support job in London. Get in touch on 020 7870 7177 to discuss opportunities.