When you’re applying for customer service jobs in London, the words you choose really matter. Employers often skim CVs quickly, and many companies also use applicant tracking systems (ATS) to filter applications. The right keywords can help you stand out, show that you understand the role, and highlight the strengths you already have.
Here are the keywords worth including to give your application a better chance.
Show your people skills
Great customer service always starts with how you communicate. Make sure you use keywords that reflect your ability to listen, support, and resolve issues. Words and phrases like active listening, clear communication, relationship building, and empathy show that you’re comfortable dealing with different types of customers.
If you have experience handling complaints or managing difficult conversations, mention conflict resolution or de-escalation. These are valued skills in most customer-facing roles.
Highlight your problem-solving strengths
Customer service is rarely predictable. Hiring managers want to know that you can think on your feet when something unexpected happens.
Keywords such as problem solving, initiative, attention to detail, and decision making can help you demonstrate this. You might also include specific examples of how you’ve solved a problem quickly or improved a process. These give employers confidence that you can handle fast-paced environments, which is especially useful when applying for customer service jobs in London where roles can be busy and varied.
Focus on efficiency and organisation
It’s not just about being friendly. Customer service teams rely on smooth processes, strong time management, and accuracy.
Try including phrases like multitasking, organisation, time management, processing requests, and working to targets. These suggest that you can keep on top of your workload, prioritise tasks, and stay calm even when things are busy.
If you’ve worked with systems, schedules, or order management before, describe your experience using keywords such as CRM systems, data entry, or ticket management. Even if the systems were different, the skill of learning and using them transfers well.
Bring attention to teamwork
Most customer service roles involve working with colleagues, whether you’re handing over queries, sharing updates, or supporting each other during peak times.
Helpful teamwork-related keywords include collaboration, team support, cross-department communication, and flexibility. These show you’re someone who contributes to a positive working environment and adapts as needed.
Show your commitment to customers
Employers want to know that customers are at the heart of how you work. Keywords such as customer focus, customer satisfaction, service excellence, and first-contact resolution help demonstrate your approach.
If you’ve had good feedback in previous roles, mention positive reviews or customer recognition. These small touches can make your application more memorable.
Use keywords naturally
The most important thing is not to overstuff your CV. Use these keywords in sentences that genuinely reflect your experience. You don’t need to use every single one, rather choose the ones that fit your background and the role you’re applying for. Aim for a natural, confident tone that makes your strengths clear.
If you’re ready to improve your applications and explore new opportunities, we can help. Find out more about customer service jobs in London.