Common pitfalls in workplace communication

Posted on Monday, May 13, 2024 by Guest BloggerNo comments

In London, the office support sector is the unsung hero keeping businesses ticking over like a well-oiled machine. Whether it’s from the position of HR or accounting, to fielding calls as a PA, or keeping everyone in the loop as a project assistant, communication is the golden thread in the tapestry of office support jobs in London.

But, even in the most seamless operations, a few knots can appear, especially when it comes to communication. Let’s unravel some of these common pitfalls and how to sidestep them, ensuring the office vibe stays more 'cool and breezy' than 'stormy weather'.

·      Crossed wires and misinterpretations

When things are moving fast, which they can in office support jobs in London, messages can sometimes get lost in translation. What was meant as a casual statement can end up as a perplexing puzzle for the receiver. To keep communication crystal clear, always follow up verbal instructions with a written summary. it ensures everyone’s on the same page, creating a strong foundation for mutual understanding. If you’re the one on the receiving end and don’t receive an email summary, a good trick is to email your own, clarifying expectations.

·      Understand silence

Not all communication is about actually using words. Silence, especially when feedback or updates are expected, can lead to speculation and unease. It’s uncomfortable and avoidable. Make it a point to provide regular updates, even if it’s just to say there’s no news yet. It keeps people feeling included and valued, rather than out in the cold.

·      But be wary of information overload

In contrast to too much silence, bombarding colleagues with too much information can be just as problematic. When every email feels like War and Peace, key points can get buried fast. Aim for clarity and brevity in communication. Highlight the main takeaways and actions required, making it easier for people to digest the information and act on it effectively.

·      Watch out for the grapevine

While a bit of natter by the water cooler is part and parcel of office life, relying on rumours for information is a short-cut to problems. Encourage an environment where questions and concerns can be raised openly, ensuring the grapevine is reserved for light-hearted banter rather than critical updates. Don’t rely on the grapevine for critical information.

·      Know your communication tools

With the plethora of communication tools available, from emails to instant messaging, it’s easy to step on each other's toes. The key to avoiding this tangle is to establish clear guidelines on which channels to use for different types of communication and sticking to it.

In office support jobs in London, effective communication is the cornerstone of success. By being mindful of these common pitfalls and adopting straightforward strategies to overcome them, we can ensure that the flow of information is smooth. 

Communication is a skill worth highlighting when applying for office support jobs. Make sure to include it on your CV as a Love Success candidate.




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