Top tips for excellent verbal communication skills in the workplace

Posted on Friday, October 27, 2023 by Guest BloggerNo comments

In office support jobs in London, the ability to communicate effectively is like a secret superpower.  Take a look around, it’s those who communicate well who excel. Whether you're the office manager coordinating everyone or the executive assistant juggling a million tasks, strong verbal communication skills are your ticket to success.

But for such an important skill, people rarely talk about how to develop it. We’re changing that here. Read on to find out our top tips for improving verbal communication.

1.    Focus on being clear and concise

Nobody has the patience for long-winded monologues, and they can distract from your point anyway. When you're communicating, be it in meetings, in the corridor, or phone calls, keep it clear, concise, and to the point. Your colleagues will thank you for it, people will know exactly what you mean, and you'll get things done more efficiently.

2.    Listen, don’t just talk

Effective verbal communication isn't just about talking; it's about listening, too. Make a conscious effort to really hear what others are saying. Active listening involves giving your full attention, asking questions for clarification, and responding thoughtfully.

3.    Think about what your body says

Believe it or not, your body speaks volumes even when you're silent. Maintain good posture, make eye contact, and use open gestures to convey confidence and attentiveness.

4.    Don’t bamboozle

In office support jobs in London, whatever niche you’re working in, you're likely to encounter your fair share of industry-specific jargon and acronyms. While these terms might be second nature to you, remember that not everyone speaks the same language. Explain complex concepts in simple terms, and sparingly use acronyms without proper explanation to ensure everyone's on the same page.

5.    Adapt to your audience

One size doesn't fit all when it comes to verbal communication. Tailor your approach to suit your audience. Are you speaking to your tech-savvy boss or a client from a different industry? Adjust your language and tone accordingly.

6.    Tone matters

The way you say something can be as important as what you're saying. Be mindful of your tone of voice, especially if you’re feeling pressured or stressed. Avoid sounding curt or overly formal if it doesn't match the context. A friendly and approachable tone goes a long way in fostering positive relationships.

7.    Practice makes perfect

Like any skill, verbal communication gets better with practice. Don't be afraid to seize opportunities to speak up, whether it's during team meetings, presentations, or informal discussions. The more you practice, the more confident and polished you'll become.

8.    If you struggle, get help

Training in verbal communication is harder to find, but it is available. Look for workshop-style courses that give space to practice your skills. Gaining a mentor can help too.

9.    Build relationships

Connect with your colleagues, be approachable, and take an interest in their perspectives. Verbal communication is easier when you know people, so get to know them!

In office support jobs in London, if you put these strategies into action, you’ll be a verbal communicator whizz in no time!  

Looking for your next office support job in London? Register today.

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