Temporary German speaking Customer Service Representative

  • Job Reference: LZJ/CUST/WAN
  • Date Posted: 5 January 2022
  • Recruiter: Love Success plc
  • Location: London
  • Salary: £12.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Duration: Temp to Perm
  • Work Hours: Full Time

Job Description

Bilingual (German and English) Administration Customer Service Representative - IMMEDIATE START
£12 per hour plus holiday accrual
Temporary to Permanent opportunities

Do you want to be part of a dynamic, global company serving Governments in over 90 countries? Are you interested in joining a diverse team of passionate people from around the world? Are you a fluent German speaker?

Our client has multiple opportunities to recruit immediately available Customer Service Representatives on a temporary to permanent basis for their fabulous London based Centre.

The key responsibilities of the role include:

  • Handle day to day Visa applications in compliance with Standard Operations Procedures - greeting customers, supporting completion and checking of applications, obtaining biometric data, other documentation and data entry procedures
  • Following an established and defined filing and administration process, guided by a computer based system
  • Ensure engagement with applicants providing a first-class service and positive customer experience
  • Flag applications that may give rise to concern to Management
  • Support colleagues to develop and implement continuous improvement initiatives


  • You will have demonstrable experience of working face-to-face in a customer service role or retail environment
  • Working in a fast-paced multi-cultural collaborative team environment, and at times in a high-pressure environment during high seasons
  • Experience in a Public Sector / Government client working environment is a plus.

Skills/Personal Attributes:

  • Excellent communication and interpersonal skills
  • Excellent spoken and written English
  • Skill in establishing and maintaining effective relationships with customers
  • Structured thinking and heavy attention to detail
  • Self-motivated, patient and professional
  • Strong sense of customer-focus and responsibility
  • Proficiency in use of MS Word and MS Excel
  • Excellent personal time management, available to work extended hours from time to time, and at short notice
  • Be able to work independently and multitask; detail-oriented, thorough and reliable
  • Knowledge of customer service techniques and principles
  • Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy