Temporary Data Analyst - Advanced Excel

  • Job Reference: GSDA19
  • Date Posted: 15 March 2019
  • Recruiter: Love Success plc
  • Location: Charlton, London
  • Salary: £13.00 to £17.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Work Hours: Full Time

Job Description

Love Success are working with a very busy and KPI-driven Customer Service department based in SE7.

We are looking for candidates who are advanced in Excel and are confident/ have experience in VBA, SQL, and Macro.

As a Data Analyst, you will be working within the Sales & Customer Care department. You will be measuring, analysing, and reporting on team performance whilst ensuring that sufficient and accurate information is provided to the team and managers in a timely manner. You will be communicating with all levels of management and will be an ambassador for Sales & Customer Care success, working with global teams.

Responsibilities:

  • Drive the development, design, and automation of Sales & Customer Care reports on a global scale.
  • Analyse large datasets, ensuring actionable analytical insight outputs and recommendations are communicated adequately to all the key stakeholders.
  • Deliver weekly, monthly, and quarterly performance reports to key stakeholders globally.
  • Demonstrate a proactive approach to solving problems and identify appropriate solutions.
  • Support Sales & Customer Care teams in the London, New Jersey, and Hong Kong with ad hoc reporting requirements.
  • Support and train the wider Customer Care team in the use and understanding of data, ensuring they are able to use the reporting suite to manage their team performance effectively.
  • Maintaining an archive of key data for business use.
  • Work with the wider global Analytics team to develop more accurate forecasting tools that will support internal and third-party resource planning, allowing Customer Care to improve productivity and identify potential cost-saving opportunities.
  • Undertake any ad hoc duties where required.

Essential skills and experience:

  • High level of numeracy and analytical capabilities.
  • Advanced Excel skills.
  • Understanding relational database methodology, design, and query construction using SQL.
  • Solid understanding of data analysis techniques and processes.
  • Preferably experienced in working with reports and dashboards in Salesforce.
  • The ability to communicate effectively and appropriately with different areas of the business, from junior to senior management, including simplifying complex data and analysis in a non-technical way.
  • Accuracy and attention to detail.
  • Ability to prioritise work effectively and meet tight deadlines.
  • Proactive self-starter with a proven ability to successfully work independently.
  • Good verbal and written communication skills.
  • Excellent organisational skills and ability to multitask.
  • Flexible attitude and positive approach to change.
  • You will thrive in a fast-paced, challenging environment.
  • Customer-focused and commercially aware.