Temporary Customer Experience Executive | Fully Remote | £11 per hour

  • Job Reference: LZJ/REM/CUS
  • Date Posted: 27 July 2022
  • Recruiter: Love Success plc
  • Location: London
  • Salary: £11.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Duration: 8 weeks
  • Work Hours: Full Time

Job Description

Our Client is looking for a passionate Customer Experience Executive to join their Customer Experience Team who thinks with a 'Customer First' head.

The position is fully remote.

As part of the Customer Experience team, you will work for our client's UK market, so you'll need to communicate effectively with strong oral and written communication skills in English.

You will be part of a wider Customer Experience team, all with one thing in common, providing the best possible start to all their customers.

As a Customer Experience Executive, you will touch on every point of the customer's experience the journey from answering enquiries via a range of channels, educating and offering other products to the customers that may benefit them, as well as taking ownership of any escalated issues and finding the solution that puts our client's customer first.

If you are a real team player, committed, passionate, with boundless energy, always thinking 'Customer First', then read on.

As a Customer Experience Executive, you will be required to work Monday- Friday 9 am - 5 pm. You will be paid £11 per hour dependent on your experience.

Day-to-day stuff

  • Answer customer enquiries via all channels - phone, email, live & chat.
  • Ensure all contacts are answered within the agreed time and look to upsell, cross-sell, and offer alternatives.
  • Ownership of any escalated issues regarding delivery or collection, following up with the customer and logistic partners to ensure a fast resolution.
  • Maintain a complete understanding of our client's products to ensure top-quality assistance for pre-sale enquiries and drive them to a successful sale.
  • Represent the brand. You'll always provide an engaging, positive, vibrant and extraordinary customer experience.
  • Follow up with customers when necessary to ensure an outstanding experience is provided during the customer's journey.
  • Keep customers informed of delivery updates, delays or stock shortages.
  • Provide excellent aftercare-sales service by processing return requests in a timely and effective manner.
  • Work closely with the Operations team and follow up on outstanding order and shipping updates.
  • Ensure customer enquiries are dealt with promptly and in line with our client's service level agreements.

What they'll love about you:

  • An expert when it comes to working in a customer-facing role, you will know what it takes to deliver first-class customer service.
  • Natural communicator with strong oral and written communication skills - Able to communicate effectively at all levels in English.
  • Expert use of Zendesk
  • High energy, adaptability, and the ability to present solutions with passion - our client is after someone who wants to change the world for their customers!
  • Everyone knows you for your superb organisation skills.
  • A planner - resilient in the face of tight deadlines and comfortable managing multiple tasks.
  • You will need to be flexible and okay with change. Bank Holiday work may be required at times if we need a few extra hands on deck.
  • You'll be well practised at using your initiative, have a can-do attitude and will be peachy keen to learn and grow.
  • A self-starter with a contagious spirit for building the best brand. However, you will be highly collaborative and work closely with the rest of the business, with everyone playing their part.
  • Our client looks for those who do the same whilst building and maintaining relationships with others.
  • Our client wants people who are passionate about what they are doing and eager to join them on the journey.
  • Experience in retail and e-commerce is preferable; however, not essential.

If this sounds like you, please apply now!