Temporary Customer Care Agent x 2
Immediate start
3-month duration
Zendesk experience or similar is key
£12.82 - 14.35 per hour plus holiday pay accrual
Hybrid model - Monday, Tuesday, Wednesday in office
37.5 hour working week - 8am - 4.30pm or 9.30am - 6.00pm on a rota basis
One Saturday per month - 10am - 2.00pm or 2pm - 6pm
We are looking to recruit two passionate temporary candidates to join a dynamic and talented in-house global Customer Care Team who always think with a 'Customer First' approach.
As a Customer Care Agent, you will touch on every point of the customer journey, from pre-sale through to after-care. Most importantly, we are looking for someone to represent the customer's voice, ensuring that this is at the very heart of the brand across the entire business.
You will predominantly work across our client's own Direct-to-Consumer websites including the UK, US, Australia, Europe, French and German markets.
What you will be doing
- Be a brand and customer ambassador; act as the voice of our client, you'll always provide an engaging, positive, vibrant and extraordinary customer experience
- Answer customer enquiries via different channels; email, live chat, social media and phone
- Ensure customer enquiries are dealt with promptly and in line with our service level agreement
- Exceed customer satisfaction and efficiency metrics set by the Customer Care Team Leader
- Make use of macros/template responses to reduce resolution time and ensure a consistent approach
- Deal with pre/post order-related queries, including, but not limited to; product/stock advice, returns, replacements, refunds, delivery tracking, and any other issues that may arise in the checkout or order fulfilment process
- Report any website/product issues to management as promptly as possible to ensure the quickest resolution
- Work closely and cross-functionally with key departments, including Ecommerce, Design, Sales and Operations to deliver an excellent customer proposition
What we need from you
- Experience in a Customer Service role, preferably within an E-commerce business
- Ideally have Zendesk experience, or similar
- Shopify and SAP experience are an advantage, or similar
- Ability to demonstrate and deliver first-class customer service
- Natural communicator with extremely strong oral and written communication skills
- Ability to recognise problems, present solutions and drive change
- Highly adaptable and committed to the business needs, especially during peak periods of trade
- Attention to detail is key
- Well-practised at using your initiative, having a can-do attitude is a must
We look forward to hearing from you. Please only apply if you are available immediately and have the relevant experience including Zendesk or similar
Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.
At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.
Love Success is proud to serve as an Employment Agency for this vacancy.