Remediation Case/Complaint Handlers | Fully Remote | £123 per day

  • Job Reference: LZJ/CH/BAN
  • Date Posted: 10 May 2024
  • Recruiter: Love Success
  • Location: City of London, London
  • Salary: £122 to £123 Per Day
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Duration: 3 months
  • Work Hours: Full Time

Job Description

Our client, a global Management Consultancy, is supporting a banking firm by recruiting multiple Remediation Case Handlers/Complaint Handlers for an immediate 3-month project.

These roles will be fully remote opportunities for 3 months. You will work a 35-40-hour week, Monday to Friday at a day rate of £122.23 PAYE, accruing holiday pay equivalent to 33 days from day one.

What experience are we looking for?

  • Remediation Case Handlers / Complaint Handlers (PPI experience would be perfect)
  • Some level of verbal (telephone) customer contact, mainly inbound or updating customers on the status of case experience.
  • Previous experience in investigating what redress is due and updating a templated final response letter for a customer.
  • Being able to follow a process and prebuilt calculator.
  • Banking sector experience.

What about you?

  • Team Player - Build professional and courteous working relationships with colleagues to form a strong, driven, and successful team.
  • Customer Service - Understand customer requirements and meet expectations, exceeding expectations where possible.
  • Attitude & Professionalism - Prioritise individual workload to ensure targets and deadlines are achieved.
  • Communication - Excellent written and verbal communication skills
  • Business Knowledge / Awareness -Understand company objectives, strategies and how roles/actions impact the business.
  • Dependability - Demonstrate a flexible approach to all tasks and working ethic and show a commitment to meet business needs.

Please apply NOW for a June start date.


Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.