Online Mystery Shopper
£19,000 - £20,000
Must be able to start immediately
Previous Business to Business Customer Service and administrative experience is required.
We have an absolutely fantastic opportunity to join a creative, social, and vibrant organisation within the e-commerce industry as an Online Mystery Shopper. This is a really interesting and varied role that requires excellent customer service skills and good administrative abilities. You will be a part of a small team that makes a really big difference in the organisation and therefore passion and enthusiasm is a must! As this role supports the compliance team, you must have great organisational skills, an eye for detail, and be looking for a fun job that allows you to buy and test products.
Responsibilities will include:
- Ordering a wide variety of products from the website (a list will be assigned to you).
- Logging purchases and returns daily.
- Keeping track of delivery times to make sure the items are received within the advertised time frame.
- Testing received products to make sure they meet our high standards of quality.
- Photographing products received.
- Contacting businesses to inform them of any issues you may have encountered (template emails will be provided).
- Participating in a weekly call with key members of the business alongside your manager to inform them of any issues identified that week.
- Ad hoc tasks where required.