Online Mystery Shopper

  • Job Reference: 032018/SM
  • Date Posted: 1 March 2018
  • Recruiter: Love Success plc
  • Location: North London, London
  • Salary: £19,000 to £20,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Online Mystery Shopper

£19,000 - £20,000

North London

Must be able to start immediately

Previous Business to Business Customer Service and administrative experience is required.

We have an absolutely fantastic opportunity to join a creative, social, and vibrant organisation within the e-commerce industry as an Online Mystery Shopper. This is a really interesting and varied role that requires excellent customer service skills and good administrative abilities. You will be a part of a small team that makes a really big difference in the organisation and therefore passion and enthusiasm is a must! As this role supports the compliance team, you must have great organisational skills, an eye for detail, and be looking for a fun job that allows you to buy and test products.

Responsibilities will include:

  • Ordering a wide variety of products from the website (a list will be assigned to you).
  • Logging purchases and returns daily.
  • Keeping track of delivery times to make sure the items are received within the advertised time frame.
  • Testing received products to make sure they meet our high standards of quality.
  • Photographing products received.
  • Contacting businesses to inform them of any issues you may have encountered (template emails will be provided).
  • Participating in a weekly call with key members of the business alongside your manager to inform them of any issues identified that week.
  • Ad hoc tasks where required.