Office Operation and IT Senior Analyst

  • Job Reference: JH15112017
  • Date Posted: 15 November 2017
  • Recruiter: Love Success plc
  • Location: Edinburgh
  • Salary: £28,000 to £32,000
  • Sector: IT
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Edinburgh

£28,000 - £32,000

Our client, a global management consultancy with offices based centrally in Edinburgh, is looking for an IT support analyst with exceptional customer service skills and previous office / operations experience for a role that will see you providing end user support to an office of 135, and also assistance with managing operations . This dual role is a unique role for a IT helpdesk specialist who is adaptable, agile, has good communication skills, and would like to expand their learning into operations.

What we are looking for:

  • Strong customer service experience
  • Around 18-24 months' experience of supporting IT operations within a second-line support environment
  • Support experience with:
  1. MS Windows Operating System environment (predominantly Windows 10)
  2. Support of printing issues
  3. Laptop and desktop hardware fundamentals
  4. Basic experience in supporting mobile phone environments
  5. Use and interest in using social media tools
  6. Strong oral and written communication skills

What we can offer you :

  • Comprehensive training programmes covering technical and professional development
  • Exceptional benefits - 25 days' holiday

Please send us your CV for more information.