Head of Customer Service & Sales Support

  • Job Reference: LW/HOCS
  • Date Posted: 13 June 2017
  • Recruiter: Love Success plc
  • Location: London
  • Salary: £40,000 to £45,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Head of Customer Services


Salary to £45,000

Love Success are delighted to be working with an established fin-tech organisation in central London to recruit a Head of Customer Services on a permanent basis.

Managing two departments of around 11 employees, the Head of Customer Services will have overall day-to-day responsibility of the Customer Services and Sales Support departments and provide leadership and direction to the departmental supervisors.

Typical responsibilities will include: ensuring KPIs and SLAs are met; reporting of daily, weekly, and monthly performance; overseeing recruitment and selection for the departments; promotion and management of continuous improvement; ensuring ongoing training and development is given delivered to direct reports and their teams; and handling complex customer enquiries and complaints.

The ideal candidate will have experience of managing a customer services or sales support team within a busy environment and have held a position of responsibility at management level.

If you want to work for an ambitious and growing company in a fun and sociable team, then this is the right role for you.

The company are offering a salary up to £45,000 + BUPA + Pension + Life Insurance and Travel Scheme Loan.