Customer Services Manager

  • Job Reference: JH /CS
  • Date Posted: 5 April 2019
  • Recruiter: Love Success plc
  • Location: London
  • Salary: £28,000 to £31,500
  • Bonus/Benefits: Bonus, 25 days holiday
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Patient Care Manager

West End

Up to £31,500 plus bonus and benefits

Our client, a leading e-commerce health provider, is looking for a Patient Services Manager to lead a team of five Customer Service Advisors with daily tasks and time management. This role will see you aiding in the delivery of a first-class service with every customer, through telephone calls, messages, and general communication. Knowledge of digital and online communication methods is required, as well as an ambition to achieve the best possible outcomes for the business. A passion for excellent customer service to be delivered across all platforms and improving the patient journey.

Key features of the role:

  • Support the Operations Support Manager in implementing audit requirements and ad hoc duties as required.
  • Confidently motivate and work alongside Customer Service agents.
  • Consistently achieve SLAs and continuously improve the Patient Journey.
  • Create an inspiring team environment by leading through ICARE values and being a role model for effective leadership.
  • Provide monthly and weekly KPI reports to identify learnings, development, and customer insight.

The ideal candidate must have proven experience as a team leader / manager plus previous experience of coaching a team, be well-versed in handling complaints, and have a flexible approach to open with the fast pace and customer-centric environment.

 

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