Customer Service Coordinator

  • Job Reference: 05072017/CC - SM
  • Date Posted: 5 July 2017
  • Recruiter: Love Success plc
  • Location: City of London, London
  • Salary: £19,000 to £20,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Customer Service Coordinator

£19,000 - £20,000

E14 - London

We are currently recruiting for a Customer Service Coordinator to join a young, fun, and growing team within a fantastic employee-centric organisation. Our client is a translation service agency that provides a wide range of interpreting and translation services to organisations nationally. As a Customer Service Coordinator, you will be responsible for affecting the successful fulfilment of face-to-face interpreting assignments in accordance with their customers' requirements.

You will need to have good communication skills with a strong command of English and a strong attention to detail due to the data capture and data entry you will be doing. This is a shift-based role, and you will be required to work shift patterns between 7.00am and 22:00pm including one weekend a month. This would be a fantastic opportunity for candidates who have been working in the Hospitality industry in a face-to-face customer service role and are looking to transfer into a Commercial environment.

Responsibilities will include:

  • Allocating face-to face interpreting assignments to freelance interpreters according to customer requirements.
  • Accurately capturing booking details for on-site interpreting appointments and recording it on the system.
  • Resolving both interpreter and customer queries over the telephone.
  • Building and maintaining excellent relationships with interpreters in order to ensure loyalty to the company.
  • Building relationships with service users and aiming to provide excellent customer service in all areas.
  • Entering data to ensure that all interpreter payments are logged onto the system on a monthly basis.
  • Monitoring interpreter reliability and recruitment requirements and communicating them to the team.

Candidate Specification:

  • Outgoing personality, used to working unsupervised.
  • Strong communication skills (both verbal and written).
  • Patient, who can manage stressful situations without losing his/her sense of priority.
  • Flexibility: duties may be subject to change as the department is still undergoing considerable growth so candidates must demonstrate a high degree of adaptability and good use of initiative.
  • Strong organisation skills.
  • Ability to prioritise and manage a number of tasks simultaneously.
  • A clear, articulate, and friendly telephone manner.