Customer Service Advisors | £10.50 - £12.00 per hour | Newcastle

  • Job Reference: NSCS
  • Date Posted: 4 May 2022
  • Recruiter: Love Success
  • Location: Newcastle
  • Salary: £10.50 to £12.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Work Hours: Full Time
  • Contact: Nicola Solly
  • Email: temps@lovesuccess.co.uk
  • Telephone: 020 7870 7177

Job Description

Customer Service Advisors
50/50 hybrid role based in Newcastle
£10.50- £12.00 per hour

Are you looking for a new opportunity? Do you enjoy working in Customer service? 

My client is a global tech organisation and is looking for candidates to join their dynamic Customer Service team. You will provide customer support to consumers via telephone and/or Internet, e.g. instant message or email. You will also handle customer inquiries and resolve simple support issues, such as address changes, processing orders, warranty or billing/payment.

GENERAL DUTIES & RESPONSIBILITIES

Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.

  • Processes a high volume of consumer enquiries about products and services and resolves a targeted percentage of those inquiries.
  • Troubleshoots customer problems, identifies root cause of problem, and uses tools and resources appropriately to determine how to resolve customer problems.
  • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Updates customer information and ensures accurate entry of contact information.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
  • Other related duties are assigned as needed.

37.5 hour week - SHIFT PATTERN BETWEEN 8 am - 10 pm