Customer Service Advisor

  • Job Reference: CLSC
  • Date Posted: 4 May 2022
  • Recruiter: Love Success plc
  • Location: Newcastle upon Tyne, Tyne and Wear
  • Salary: £10.52 to £12.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Duration: 6 months
  • Work Hours: Full Time

Job Description

Are you looking for a new opportunity ? Do you enjoy customer services? If yes - please read on!

My client are a global tech organisation, who are looking for candidates to join their dynamic customer service team. You will provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. You will also handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.

GENERAL DUTIES & RESPONSIBILITIES

Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.

  • Processes a high volume of consumer enquiries of products and services and resolves a targeted percentage of those inquiries.
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Updates customer information and ensures accurate entry of contact information.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
  • Other related duties assigned as needed.

37.5 hour week - SHIFT PATTERN BETWEEN 8am -10pm

SHIFT pattern between 35 hours

Salary is dependent on experience


Please send your CV ASAP and I will contact you ASAP!