Customer Service Advisor - German Speaker

  • Job Reference: CL170418
  • Date Posted: 24 April 2018
  • Recruiter: Love Success plc
  • Location: City of London, London
  • Salary: £26,000
  • Bonus/Benefits: holiday pay
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Duration: 6-12 Months
  • Work Hours: Full Time

Job Description

We have an exciting opportunity for a large global online retail client of ours! We are looking for dedicated, experienced, and customer-focused customer agents to join their team on an initial 6-12 month role. Your job will be to build and maintain relationships with clients, encouraging existing users to trial a new service and gather their feedback.

You must be fluent in German.

Key Activities / Accountabilities

  • Outreaching to existing sellers to gain feedback and encourage early adoption of a new product.
  • Assisting the CS team in offering first-line support to customers, retail partners, and carrier partners via telephone, email, live chat, and social media.
  • Working with the team to constantly improve the service and product.

What we are looking for

  • Exceptional communicational skills.
  • German speakers.
  • High energy with confident customer service skills.
  • Ability to think outside the box and problem solve.
  • Background in customer service or account management (although not essential).
  • Proficient IT literacy.
  • Passion for quality and excellent attention to detail.
  • A champion for our brand and customers.

This is a temporary booking for an initial 6-12 month rolling period. If you are available IMMEDIATELY, please apply ASAP! Please do not apply if you have a notice period.