Customer Service Advisor

  • Job Reference: CL100419
  • Date Posted: 10 April 2019
  • Recruiter: Love Success plc
  • Location: Gateshead, Tyne and Wear
  • Salary: £10.00 to £11.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Duration: 3 Months
  • Work Hours: Full Time

Job Description

Are you self-motivated with exceptional customer service skills? Do you enjoy answering queries and helping others? If yes, please continue reading, as this could be the perfect role for you!

We are looking for a number of Customer Service Advisors to join the growing team at our client, a leading payment provider based in Newcastle. The successful candidates will provide administration support for the Customer Information Management team as well as providing customer service for all of their clients.

Customer service skills are essential and successful candidates must be comfortable handling challenging calls with customers.

Key responsibilities include:

  • Manage the swift and accurate transfer of customer data to ensure an efficient customer experience.
  • Calculate and administer early termination fees when required from customers requesting closure whilst in contract and to achieve associated revenue targets for this stream.
  • Adhere to group policy, legislation, and data protection requirements.
  • Successfully work to productivity targets

This role is working within a very fast-paced environment and requires candidates with both customer service and administration exposure.

You will be required to work 35 hours on a rota basis between 7.00am - 9.00pm, so flexibility is key!

If you are an enthusiastic and motivated team player, available immediately, and looking for a challenge - please apply now!

Please do not apply if you have a notice period as this role is an immediate start! | 020 7870 7177

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