Customer Service Advisor

  • Job Reference: CLSC
  • Date Posted: 13 May 2022
  • Recruiter: Love Success plc
  • Location: Cumbernauld, North Lanarkshire
  • Salary: £11.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Duration: 6 months
  • Work Hours: Full Time

Job Description

Are you looking for a new opportunity? Do you enjoy customer services? If yes–please read on!

My client are a global payment provider who are looking for candidates to join their dynamic customer service team. You will provide customer support to consumers via telephone and/or the internet, e.g., instant messages and email. You will also handle customer inquiries, as well as resolve simple and basic support issues such as: address changes, processing orders, warranty and/or billings and payments.

General duties and responsibilities: 

  • Providing customer support by phone, email and/or instant message to consumers. 
  • Serving as primary contact for inbound customer issues.
  • Processing a high volume of consumer enquiries regarding products and services whilst resolving a targeted percentage of those inquiries.
  • Troubleshooting customer problems, identifying root causes of problems, appropriately using tools and resources to determine how to resolve customer problems.
  • When unable to resolve problems in a reasonable amount of time, escalating to appropriate resources to do so. 
  • Following up on escalated issues with coaching and mentoring to learn appropriate solutions and expanding overall knowledge.
  • Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues.
  • Updating customer information and ensuring accurate entry of contact information.
  • Meeting job standards such as: quality standards, adhering to schedules and averaging handle time.
  • Providing guidance and/or mentoring to less experienced Customer Service Associates.
  • Other related duties assigned as needed.

Full-time and part-time positions available. 

Shift patterns are between 14-35 hours. 

Parking on-site. 

Please send your CV and I will contact you ASAP!

Salary/pay rate is dependant on experience.