Customer Service Advisor

  • Job Reference: CLSC
  • Date Posted: 20 April 2022
  • Recruiter: Love Success plc
  • Location: Cumbernauld, North Lanarkshire
  • Salary: £11.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Duration: 6 months
  • Work Hours: Full Time

Job Description

Are you looking for a new opportunity? Do you enjoy working in customer services? 

My client is a global payment provider who is looking for candidates to join their dynamic Customer Services Team. You will provide customer support to consumers via telephone and/or Internet, e.g., instant message, or email. You will also handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, and/or warranty billing/payment.

GENERAL DUTIES & RESPONSIBILITIES:

  • Providing customer support by phone, email or instant message. Serving as primary contact for inbound customer issues.
  • Processing a high volume of consumer enquiries of products and services and resolving a targeted percentage of those inquiries.
  • Troubleshooting customer problems, identifying root causes of problems and using tools and resources appropriately to determine resolutions.
  • When unable to resolve problems in a reasonable amount of time, will enquire upon appropriate resources. Following up on escalated issues with coaching and mentoring to learn appropriate solutions and expanding overall knowledge.
  • Tracking documents and inbound support requests as well as ensuring proper notations of customer problems and/or issues.
  • Updating customer information and ensuring accurate entry of contact information.
  • Meeting job standards such as quality control, adherence to schedules and averaging handle time.
  • Providing guidance and/or mentoring to less experienced Customer Service Associates.
  • Other related duties assigned as needed.

FULL-TIME AND PART-TIME POSITIONS AVAILABLE.

Shift patterns between 14-35 hours.

Parking on-site.

Please send your CV ASAP and I will contact you ASAP!