Customer Account Administrator

  • Job Reference: 2017 - SM- FP
  • Date Posted: 27 September 2017
  • Recruiter: Love Success plc
  • Location: City of London, London
  • Salary: £20,000 to £22,000
  • Sector: Administrator/ Office Assistant/ Data Entry
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Customer Account Administrator

£20,000 - £22,000

The City

This is a fantastic position for a strong administrator that has come from a supply chain, logistics, or sales administrative background looking for a busy, varied, and fulfilling role working for a renowned fashion brand. The role involves using Excel 70% of the time so you MUST be able to do VLOOKUPS and Pivot tables. You will be proactively analysing delivery data and problem-solving to support our client and their customer relationships.

Responsibilities will include:

Main Duties

  • Maintain customer profiles on system.
  • Enter all customer orders onto our system by the given deadlines, giving support to your colleagues where necessary.
  • Ensure sales order details on the system are constantly updated, including the deletion of withdrawn styles
  • Send to your customers, withdrawn letters, order acknowledgements, and invoices.
  • Support your Key Account Managers by processing and tracking orders, and providing administration support when required.
  • Raise invoices and ensure that they are transmitted in a timely manner to the customer base.
  • Authorise faulty stock returns from customers, and in conjunction with Credit Control issue credit notes.
  • Liaise with Logistics to ensure the warehouse is notified with regard to customer's special labelling, packaging, and delivery requirements.
  • Prepare any export shipping documentation including invoices, certificates of origin, packing lists, and proforma invoices.
  • Communicate with the Logistics regarding said documentation and resolve any packing or transit issues that arise.
  • Ensure that the Purchasing and Planning departments are informed of any customer's special delivery requirements and stock requirements.
  • Fully update on a regular basis both your line manager and your customer base of any prevailing logistic issues.
  • Reconcile on a weekly basis despatched orders versus invoices.
  • Ensure filing is up to date.
  • Provide support to team members and cover for vacations and undertake any duties that are assigned to you that fit your skill set.

Skills required

  • Excellent communication skills (written and verbal) and relationship development.
  • Effective and proactive problem solver.
  • Minimum 12 months' experience in a Customer Services role.
  • Intermediate to Advanced knowledge of Microsoft Excel.

Hours and Benefits

Hours: 9am to 5.30pm Monday to Thursday, 9am to 5pm on Friday

Benefits

  • Pension scheme - 8% company contribution
  • Performance-related bonus scheme
  • Life insurance
  • Private healthcare
  • Travel card loan
  • 25 days annual leave